COMPLAINTS

If a defect appears in the received product, the Consumer has the right to make a complaint.


 In case of any complaints, please contact the Store via e-mail: office@cosmeticslab.pl, by phone: +48 507 124 657 or by correspondence: COSMETICS LAB Sp. z o.o. with headquarters in Warsaw, ul. Kolejowa 5/7, 01-217 Warsaw. You can also fill out the complaint form below and send it to the e-mail or correspondence address. The claimed product must be delivered complete, in which case you must ensure that the product is securely packaged to avoid any risk of damage during transport. Please send or return the item to us immediately, and in any case not later than 14 days from the day on which you informed us about the disclosure of the defect. The deadline is met if you send back the item before the 14-day deadline.

In the event of a defect, the Consumer may request under the warranty: exchange of the goods for a new one, repair of the goods, reduction of the price, withdrawal from the contract if the defect of the goods is significant. The consumer should specify his request in relation to the advertised product. The Seller will respond to the Consumer's requests no later than within 14 days. Goods not complying with the contract should be sent to the address COSMETICS LAB Sp. z o.o. with headquarters in Warsaw, ul. Kolejowa 5/7, 01-217 Warsaw, at the expense of the Seller.

Claim clause.

The Co-Controllers of your personal data is COSMETICS LAB Sp. z o.o. with headquarters in Warsaw, ul. Kolejowa 5/7, 01-217 Warsaw and Laboratorium Kosmetyczne Dr Irena ERIS Sp. z o.o. with headquarters in Piaseczno, ul. Armii Krajowej 12, 05-500 Piaseczno.

Providing your data, including possibly sensitive data (regarding health / skin condition) is voluntary and is a condition for considering the complaint, and failure to do so will prevent its consideration. By providing personal data, including possibly sensitive data, you consent to their processing. The data will be processed for the purposes of considering the complaint, known as the “legitimate interest of the Controller/Co-Controller”.

Where appropriate, in particular in the event of an adverse reaction, your personal data, including sensitive data, may be transferred to a Processing Entity to which is dermatologist, who a cooperating with the Co-Controller (i.e. Laboratorium Kosmetyczne Dr Irena Eris Sp. z o.o.)

Where applicable, recipients of your data may be entities providing courier services, postal services and entities providing payment intermediation. Your data will be stored for the period necessary to achieve the purposes for which they were collected, and after its completion for a period required by law or longer, if it is necessary to determine and pursue any claims. You are entitled to request access to, correct, remove, restrict the use of and transfer your personal data. You have the right to object to the processing of your data, lodge a complaint to the supervisory authority, i.e. the President of the Polish Supervisory Authority, and withdraw your consent at any time without affecting the lawfulness of the processing carried out based on the consent before its withdrawal. You are entitled to object to the processing of your personal data based on a legitimate interest of the Controller/ Co-Controller, and to the processing of your personal data for marketing purposes. The Co-Controllers have appointed a Data Protection Officer who can be contacted at iod@drireaneris.com.

 

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